Terms and conditions

Publication date: 25/01/2026

Version 1

These Terms and Conditions (“Terms”) govern your access to and use of letsinourjet.com (the “Platform”) and any digital services and outputs offered through the Platform.

The Platform is operated by SCI-LAB LTD (Company No. 16123418), legal address Dept 6524a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (“we”, “us”, “our”, “Provider”).

Support: info@letsinourjet.com

By creating an account, placing an order, making a direct purchase, topping up your Wallet (if available), or otherwise using the Platform, you agree to these Terms.

1. What we provide (and what we do not)

1.1 AI travel planning. The Platform helps you generate personalised travel plans and recommendations using automated tools (including artificial intelligence), based on information you submit and the options you select.

1.2 No booking / no agency services. Unless we explicitly state otherwise for a specific offer, we do not sell or arrange flights, accommodation, tickets, tours, transfers, visas, insurance, or any other travel services. You purchase any such services independently from third parties under their own terms.

1.3 Third-party links. The Platform may link to third-party websites or services. We do not control them and are not responsible for their content, availability, or terms.

2. Definitions

2.1 “User” means any person using the Platform. If you are using the Platform mainly outside your trade/business/profession, you are a Consumer.

2.2 “Mandatory Consumer Law” means statutory rights and protections that cannot legally be excluded or restricted, including (where applicable) rights under UK consumer legislation such as the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other mandatory consumer protection laws that apply to you.

2.3 “Wallet” means (where made available to you) a prepayment feature linked to your account holding prepaid credit (“Wallet Credit”) which can be used only to pay for Paid Features on the Platform. The Wallet is not a bank account. Subject to Mandatory Consumer Law, Wallet Credit is non-transferable and not redeemable for cash.

2.4 “Travel Plan” (also “Trip Plan/Report”) means a digital output generated through the Platform using automated processing (including AI) based on your inputs (e.g., destination, preferences, budget range, travel dates if provided, language, and level of detail), delivered electronically to your dashboard and by email.

2.5 “Content” means any materials on the Platform, including text, graphics, interfaces, and Travel Plans/Reports.

3. Eligibility and account rules

3.1 You must be at least 18 to use Paid Features.

3.2 You must provide accurate registration information and keep it up to date.

3.3 You are responsible for keeping your password and login details secure. You must notify us if you suspect unauthorised access to your account.

3.4 We may refuse, suspend, or terminate accounts where reasonably necessary for security, legal compliance, fraud prevention, or material breaches of these Terms.

4. Fees, Wallet and payments

4.1 Paid Features; no subscriptions. The Platform may offer Paid Features (“Paid Features”). Unless we expressly state otherwise, Paid Features are offered on a pay-as-you-go basis and we do not operate a subscription model.

4.2 Ways to pay: direct purchases and Wallet top-ups. Depending on the feature and what is available to you at the time:

(a) you may pay by making a direct purchase at checkout using the payment methods shown on the Platform; and/or

(b) if the Wallet is available to you, you may top up your Wallet and then use Wallet Credit to pay for Paid Features.

We may change the payment methods available from time to time.

4.3 Wallet availability and controls. The Wallet is an optional feature. We may enable or disable the Wallet for particular users or categories of users (including new users), and we may choose not to offer it to users who have not previously used it. If the Wallet is not available to you, you can still purchase Paid Features using direct purchase (where offered for that feature).

4.4 Use of Wallet Credit. Wallet Credit can be used only for purchases of Paid Features on the Platform and for no other purpose. Subject to Mandatory Consumer Law:

(a) Wallet Credit is non-transferable and must not be sold, assigned, gifted or otherwise transferred to any other person or account;

(b) Wallet Credit is not redeemable for cash and cannot be withdrawn;

(c) Wallet top-ups and Wallet Credit are non-refundable, except where required by Mandatory Consumer Law or as set out in our Refund Policy.

4.5 Pricing and taxes. Prices for Paid Features will be displayed on the Platform before you confirm a purchase. Where applicable, prices include VAT or other taxes as indicated on the Platform.

4.6 Payment processing and authorisation. Payments are processed by third-party payment providers. We do not store full card details. You are responsible for ensuring that your payment method is valid, authorised, and has sufficient funds or credit available. If a payment is declined, reversed, or later charged back, we may not be able to provide the relevant Paid Feature and may suspend access to that Paid Feature (and/or your Wallet, where applicable) until payment is successfully completed.

4.7 Consumer cancellation rights for Wallet top-ups. If you are a Consumer, you may have a legal right to cancel a Wallet top-up within 14 days, unless that right is lost because (a) you have used any part of the Wallet Credit, and/or (b) at checkout you gave express consent to immediate supply/performance of the Wallet top-up and acknowledged that you may lose your legal right to cancel once supply/performance begins, to the extent permitted by Mandatory Consumer Law. Details are set out in our Refund Policy.

4.8 Wallet Credit becoming unavailable. If Wallet Credit becomes unavailable due to our actions, we will contact you using the email address linked to your account to discuss an appropriate remedy, in line with Mandatory Consumer Law and our Refund Policy.

5. Orders, delivery, storage, and availability

5.1 When you purchase a Travel Plan/Report (or another Paid Feature), we will supply the relevant digital output electronically, typically by making it available in your account dashboard and, where applicable, by sending it to the email address linked to your account.

5.2 We may store order records and generated outputs in your account so you can access them later.

5.3 If a technical issue prevents delivery or access, we may attempt to re-deliver or regenerate the output, or provide another remedy in line with our Refund Policy (and without limiting Consumer statutory rights).

5.4 Availability and changes to outputs. We may update the Platform, templates, and planning logic from time to time. As a result, outputs generated at different times may differ even if the inputs are similar. We do not guarantee that any output will remain available indefinitely, and we may limit storage in your dashboard where reasonably necessary (for example, for security, performance, or legal compliance).

6. Digital waiver and Consumer cancellation rights

6.1 Statutory cancellation. If you are a Consumer, you may have a legal right to cancel certain purchases within a statutory cancellation period, subject to exceptions.

6.2 Immediate supply (digital waiver). Because Travel Plans/Reports and digital outputs are typically supplied immediately, you may be asked at checkout to:

give express consent to immediate supply/performance; and

acknowledge that you may lose your right to cancel once supply/performance begins, to the extent permitted by law.

6.3 No limitation of statutory rights. Nothing in these Terms removes rights that cannot be removed under applicable law, including Mandatory Consumer Law.

7. AI outputs, expert knowledge base and verification

7.1 AI-generated outputs. Travel Plans/Reports and certain recommendations made available through the Platform are generated using automated processing, including artificial intelligence systems. These systems analyse your inputs together with structured data and planning logic in order to produce personalised digital outputs.

7.2 Expert-curated knowledge base. Our artificial intelligence systems are supported by a proprietary knowledge base developed and maintained by our team of travel experts and researchers. This knowledge base has been created using a combination of professional expertise, publicly available information, and appropriately licensed sources, which are structured, categorised and reviewed by our team to support travel planning use cases. The artificial intelligence used on the Platform has been trained and configured using this knowledge base, together with internal rules, templates and planning logic, in order to improve relevance, structure and usability of generated outputs.

7.3 Ongoing updates and improvement. The knowledge base is updated on an ongoing basis to reflect changes in destinations, travel practices, and general travel-related information. Our artificial intelligence systems may also be refined, retrained or adjusted from time to time as part of our continuous improvement process. As a result, outputs generated at different times may differ in structure, content or recommendations, even where similar inputs are provided. Improvements and updates do not constitute a promise that any particular output will achieve a specific result.

7.4 No guarantee of accuracy or completeness. Although our team takes reasonable care in developing and maintaining the knowledge base and improving the AI systems, Travel Plans/Reports and recommendations remain automated outputs. We do not guarantee that any output will be accurate, complete, up to date, or suitable for your specific circumstances.

7.5 No professional or official advice. Outputs generated by the Platform are provided for general information and planning purposes only. They do not constitute professional advice, official guidance, or a guarantee of availability, pricing, legality, safety, or compliance with local laws or regulations.

7.6 User responsibility to verify information. Travel conditions and requirements can change rapidly, including prices, availability, opening hours, entry and visa rules, health requirements, safety conditions, and local regulations. You must independently verify all critical information with official sources and relevant third-party providers before making bookings or taking action based on any output.

7.7 No limitation of Mandatory Consumer Law. Nothing in this section limits or excludes any rights you may have under Mandatory Consumer Law.

8. Your inputs and generated outputs

8.1 Your inputs. You keep any rights you may have in the information you submit. You grant us a limited licence to use, process, store, and display your inputs only as needed to operate the Platform, generate outputs, provide support, and prevent misuse.

8.2 Generated outputs. Subject to your compliance with these Terms, we grant you a limited licence to access and use generated Travel Plans/Reports for your personal planning purposes. You must not present outputs as official advice or guarantee their accuracy.

8.3 Feedback. If you provide suggestions, ideas, or feedback, you grant us the right to use them to improve the Platform without obligation to you.

9. Acceptable use

You must not:

(a) use the Platform in any unlawful way or to violate the rights of others;

(b) upload or submit content that is illegal, harmful, abusive, defamatory, hateful, or infringing;

(c) attempt to probe, scan, test, or bypass security;

(d) scrape, harvest data, or use automated tools to extract content except where we explicitly allow it;

(e) interfere with the Platform’s normal operation (including introducing malware or excessive load);

(f) resell, sublicense, or commercially exploit the Platform or outputs unless we expressly permit it in writing.

We may remove content and/or suspend or terminate accounts where reasonably necessary to enforce these rules, protect users, or comply with law.

10. Intellectual property and licence

10.1 The Platform (software, design, branding, and our content) is owned by us or our licensors and is protected by intellectual property laws.

10.2 We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Platform for its intended purpose in accordance with these Terms.

10.3 You may not copy, reproduce, distribute, sell, or exploit the Platform or outputs beyond what is permitted by law or explicitly permitted by us in writing.

11. Liability and disclaimers

11.1 Platform provided “as is”. We do not promise that the Platform will be uninterrupted, error-free, or always available.

11.2 No warranties about outputs. We do not guarantee that any Travel Plan/Report or recommendation is accurate, complete, up to date, or suitable for your specific purpose.

11.3 Limits. To the maximum extent permitted by law, we are not liable for losses arising from:

• your failure to verify critical travel details;
• third-party services and events outside our control; or
• your device, network, or configuration.

11.4 Non-excludable liability. Nothing in these Terms excludes or limits liability that cannot be excluded by law (including liability for death or personal injury caused by negligence, or for fraud). If you are a Consumer, nothing in these Terms affects your rights under Mandatory Consumer Law, including any rights relating to digital content or digital services that must be provided with reasonable care and skill and as described.

12. Privacy

We process personal data in accordance with our Privacy Policy. By using the Platform, you acknowledge that you have read it.

13. Notices and communications

13.1 We may contact you using the email address linked to your account for service-related messages (including security and delivery notices). You are responsible for keeping your email address accurate and for checking messages from us.

13.2 Notices from you to us should be sent to info@letsinourjet.com, unless we provide another method on the Platform.

14. Changes, suspension, and termination

14.1 Feature changes. We may change, add, or remove features to improve the Platform or for operational/security reasons.

14.2 Termination by you. You may stop using the Platform at any time.

14.3 Termination by us. We may suspend or terminate access where reasonably necessary for security, legal compliance, or breach of these Terms.

15. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (for example, outages of third-party providers, network failures, natural disasters, strikes, or government actions).

16. Severability

If any part of these Terms is found unlawful or unenforceable, the remaining parts remain in effect.

17. Entire agreement

These Terms, together with any policies referenced (including our Privacy Policy and Refund Policy), form the entire agreement between you and us regarding the Platform.

18. Updates to these Terms

We may update these Terms from time to time. The latest version will be published on the Platform with an updated publication date.

19. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising out of or in connection with these Terms, subject to any rights you may have under Mandatory Consumer Law to bring proceedings in the courts of your country of habitual residence where applicable, and subject to any stronger mandatory consumer protections that apply to you.